Privacy Policy

Last Updated: 1/11/2024

BTG-care ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your information when you use our healthcare mobile application ("App"). By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a. Personal Information

We may collect personally identifiable information (such as your name, email address, phone number, etc.) when you register or use specific features of the App. We collect this information only when it is voluntarily provided.

b. Health Information

Our App may collect health-related information, including but not limited to medical history, symptoms, treatment records, and medication details, to help provide the services offered through the App.

c. Device Information

We collect information about your mobile device, including the IP address, device type, operating system, and other technical information, to help maintain and improve our services.

d. Usage Data

We may collect data on how you use and interact with the App, including features accessed, time spent, and pages visited, for analytics purposes.

e. Location Data

Our App may access your location if necessary for providing location-based services, such as finding nearby healthcare providers. You may control location permissions through your device settings.

2. How We Use Your Information

We use the information collected for the following purposes:

• To provide, personalize, and improve the App's services and features.
• To respond to user inquiries and offer customer support.
• To send notifications or alerts regarding your account or use of the App.
• To conduct analytics and research to enhance the App's functionality and user experience.
• To comply with applicable legal requirements and protect the rights and safety of our users and others.

3. Sharing Your Information

We do not share your personal information with third parties except in the following situations:

• With Healthcare Providers: If necessary, to facilitate services or consultations as requested by you.
• With Service Providers: Third-party vendors that perform services on our behalf, such as analytics and cloud storage providers, who are required to maintain the confidentiality of your data.
• Legal Requirements: When required to comply with applicable laws, respond to a lawful request by public authorities, or protect our rights and property.

4. Data Security

We implement commercially reasonable security measures to protect your information from unauthorized access, alteration, or disclosure. However, please understand that no system can be completely secure, and we cannot guarantee the absolute security of your information.

5. Your Choices

• Account Information: You may update your account information through the App's settings.
• Opt-Out: You may opt out of certain communications, such as promotional emails, by following the unsubscribe instructions in those messages.
• Location Data: You can disable location access through your device settings.

6. Children's Privacy

Our App is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will take steps to delete it.

7. Data Retention

We retain your information only as long as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new Privacy Policy on this page or through other communication channels.

9. Contact Us